Cable TV Channels
As of 28 May 2021
Some of the German channels have changed their frequency and there was an onscreen message and an email sent by Vodafone instructing customers to rescan their cable receivers. The English language channels are not affected. However, this process changes the existing channel list.
You can change the channel list back to what you had before. There are two methods to do so:
The channels labelled SYFY and Universal are no longer broadcasting. The have been temporarily replaced with TLC and HGTV.
When experiencing issues with channels in the future, emailing service-tech@csafrankfurt.com will ensure we are able to investigate the issue and resolve it for you. We aim to continue updating and improving the cable TV package in the future, including channels being added and existing channels changing for better programming. Please always reach out to us directly for feedback and concerns.
Some of the German channels have changed their frequency and there was an onscreen message and an email sent by Vodafone instructing customers to rescan their cable receivers. The English language channels are not affected. However, this process changes the existing channel list.
You can change the channel list back to what you had before. There are two methods to do so:
- Manually: This is done by pressing Menu on the Xoro remote control and then Channel Search – Auto Scan. To rearrange the channel list after the search press Menu – Program Edit and then follow the onscreen instructions. The default password for all receivers is 000 000.
- File Upload: Alternatively, this file can be uploaded to a USB stick and inserted into the USB slot on the Xoro Cable Receiver. Then press Menu – Channel Search – Restore from USB. This will return the channel list to the previous order.
The channels labelled SYFY and Universal are no longer broadcasting. The have been temporarily replaced with TLC and HGTV.
When experiencing issues with channels in the future, emailing service-tech@csafrankfurt.com will ensure we are able to investigate the issue and resolve it for you. We aim to continue updating and improving the cable TV package in the future, including channels being added and existing channels changing for better programming. Please always reach out to us directly for feedback and concerns.