About CSA Infrastructure Maintenance Services
CSA Infrastructure Maintenance Fees Information
About Basic Service
Basic Service is required for all apartments before purchasing any other internet or telephone services. Basic Service provides the connection to the infrastructure that makes everything else possible. This package includes cable TV service provided by CSA (English and German language channels) and maintenance of the infrastructure and services described below.
The Siedlung housing area is serviced by the CSA high-speed cable infrastructure comprised of satellite dishes & receivers, amplifiers, and cabling. Your Infrastructure Maintenance Fee enables CSA to operate and maintain this infrastructure and provide onsite technical staff. CSA uses this infrastructure to broadcast the AFN channels at no additional charge to all residents. CSA has purchased subscription services from SkyUK and Vodafone which are incorporated into the Infrastructure Maintenance Fee. If requested, CSA will provide your apartment with one (1) free cable box so that you can receive approximately 138 channels.
Basic Service is invoiced separately from Vodafone services and is payable to CSA by check or PayPal.
Getting Help
If you are having a technical problem with your services (cable reception, telephone or internet not working), please check out our troubleshooting guide first. If these tips do not resolve your issue, please contact Joe Owusu at service-mgr@csafrankfurt.com (email) or 01752047740 (cell). If you contact Vodafone, you will be responsible for the cost of the Vodafone service call – €50, regardless of the reason your service is not working.
Compatible Televisions & Other Equipment
CSA has upgraded our broadcasting infrastructure, so all AFN channels are now broadcast in High Definition (HD). Each apartment will receive a compatible set-top box that will allow an HDMI connection to the television. If you wish to place your TV further than 6 feet away from the cable outlet in the living room/bedroom, you will need to purchase the appropriate length cable. You may also need to purchase a 220v extension strip. CSA is not responsible for the installation of extra cables. Be aware not all bedrooms or upstairs landings have a cable outlet.
Please note that the landline telephone service does not include the telephone itself; residents will need to supply their own landline telephone if they wish to utilize this service.
Additional Hookups
If you want to have cable, internet or telephone in another room in my apartment, up to two additional drops can be installed for an additional fee. Contact CSA to get this started.
The One-Time Connection Fee covers:
The Infrastructure Maintenance Fee covers:
About Basic Service
Basic Service is required for all apartments before purchasing any other internet or telephone services. Basic Service provides the connection to the infrastructure that makes everything else possible. This package includes cable TV service provided by CSA (English and German language channels) and maintenance of the infrastructure and services described below.
The Siedlung housing area is serviced by the CSA high-speed cable infrastructure comprised of satellite dishes & receivers, amplifiers, and cabling. Your Infrastructure Maintenance Fee enables CSA to operate and maintain this infrastructure and provide onsite technical staff. CSA uses this infrastructure to broadcast the AFN channels at no additional charge to all residents. CSA has purchased subscription services from SkyUK and Vodafone which are incorporated into the Infrastructure Maintenance Fee. If requested, CSA will provide your apartment with one (1) free cable box so that you can receive approximately 138 channels.
Basic Service is invoiced separately from Vodafone services and is payable to CSA by check or PayPal.
Getting Help
If you are having a technical problem with your services (cable reception, telephone or internet not working), please check out our troubleshooting guide first. If these tips do not resolve your issue, please contact Joe Owusu at service-mgr@csafrankfurt.com (email) or 01752047740 (cell). If you contact Vodafone, you will be responsible for the cost of the Vodafone service call – €50, regardless of the reason your service is not working.
Compatible Televisions & Other Equipment
CSA has upgraded our broadcasting infrastructure, so all AFN channels are now broadcast in High Definition (HD). Each apartment will receive a compatible set-top box that will allow an HDMI connection to the television. If you wish to place your TV further than 6 feet away from the cable outlet in the living room/bedroom, you will need to purchase the appropriate length cable. You may also need to purchase a 220v extension strip. CSA is not responsible for the installation of extra cables. Be aware not all bedrooms or upstairs landings have a cable outlet.
Please note that the landline telephone service does not include the telephone itself; residents will need to supply their own landline telephone if they wish to utilize this service.
Additional Hookups
If you want to have cable, internet or telephone in another room in my apartment, up to two additional drops can be installed for an additional fee. Contact CSA to get this started.
The One-Time Connection Fee covers:
- Maintaining this media services tour and web pages
- Administrative cost of processing your application for CSA and Vodafone services
- Storage of hardware (starting equipment)
- Connection of CSA and Vodafone services
- Processing and cancellation of CSA and Vodafone services
The Infrastructure Maintenance Fee covers:
- Advertisement of the Network service (on CSA website and the Heute)
- Payment for the Vodafone contract with CSA (approximately $21,000.00 annually)
- Satellite dishes, decoders, and infrastructure to support AFN
- The $10,200.00 annual SkyUK subscription, satellite dish, and $1,800 annual fee for decoders
- Regular updates to operational procedures
- Organization of Vodafone's maintenance concerning the hardware of the network
- Providing a digital receiver including Basic Service for free (no payment to Vodafone)
- Tracking of hardware if the delivery of hardware from Vodafone is delayed
- Acceptance and storage of additional Vodafone hardware for all Siedlung residents
- Assistance with cancellation of services within termination periods ( such as extra channel packages)
- Organization of a Vodafone representative being present on the Siedlung as required
- Trouble-shooting and resolving of technical issues, hardware not working, modem, telephone, internet speed, channels, etc. (same day service, English service and no extra charge for additional time spent, etc.)
- Processing of upgrading services, changing/cancelling services
- English language assistance with Vodafone questions/issues
- Assistance in researching and/or resolving billing issues
- Assistance in resolving disputes between community members and Vodafone
- Digital Media Upgrade in 2018 at a cost of over $40,000 to CSA