General Manager

The General Manager is responsible for the day to day operations of the Association.  The primary responsibility is to obtains profit contribution by managing staff; establishing and accomplishing business objectives, provide overall management plans to the CSA Board with accurate information and in a timely manner and to ensure that internal controls are in place.

Key Duties:

• Responsible for all day-to-day operations of the Association
• Maintains the standards and quality of CSA merchandise, services, facilities and employee/customer relation.
• Acts as the primary liaison to the Board of Directors: Reports regularly to the Chairperson, prepares for board meetings, and advises Board in areas concerning compliance, protocol, finance and management.  Required to have a good working knowledge of 6 FAM 500, Charter and By-laws, to ensure compliance with German and American laws.
• Consults with the Board when contemplating changes to policy that may affect any or all of the operations, then directs the implementation of such change(s).
• Acts as primary liaison to the Office of Commissary and Recreation Affairs; responsible for reporting requirements to C&R; advises Board on C&R policies.
• Acts as primary liaison to other Mission offices.
• Ensures compliance with fire, safety, sanitation and security regulations.
• Responsible for safety, integrity and maintenance of all assets, buildings, inventory, cash and equipment.
• Responsible for fiscally sound purchasing decisions, budgets, inventory control, internal controls, bank accounts, payroll, accounting policies and implementation of management directives.  Works with an outside auditor in the performance and observation of end-of year inventory and preparation of yearly financial audit.
• Maintains proper ordering and receiving procedures for purchase of goods or supplies.
• Plan and execute community events from large (4th of July/ Oktoberfest) to small (karaoke night/ trivia night etc.).
• Responsible for all hiring and dismissal of staff plus personnel policies, with guidance from Board of Trustees.
• Supervision, directly or indirectly, of all Association staff. Conducts employee training and counseling where needed.  Ensure that all personnel documentation is on file and up to date.  Perform personnel evaluations on a regular basis.  Oversee employee scheduling and payroll accuracy.  Monitor work environment to ensure that staff is not subject to harassment or discrimination of any kind.
• Conducts random checks in all business areas to ensure that prescribed procedures are being followed and reports any deficiencies for further review and corrective action.
• Develops and implements marketing tools and strategies to increase revenue and looks for ways to reduce expenses whenever possible. 

​Qualifications:

Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management
 

• Five years of progressively responsible administrative or professional experience.
• Two years of experience supervising staff.
• Clear written and oral communication skills, ability to maintain high level of accuracy in duties, able to work independently and good interpersonal skills.
• Four-year college degree in Business Administration or a related field preferred.
• Working knowledge of German highly desirable.

Working Hours

This position is a part-time and paid  hourly, averaging  30 hours per week.  Please note that due to impact of COVID 19 hours may be reduced for business efficiency.  Due to the nature of the work, occasional evening  and/or weekend hours may be required.  This position is eligible for CSA employee benefits, including paid holidays, and discounts on certain CSA services. 
 
For more information     email GM@csafrankfurt.com.


To apply, please fill out and submit the Employment Application.