General Manager
The General Manager (GM) is responsible for the day-to-day operations of the Community Support Association (CSA). The CSA provides services to enhance the quality of life for the US Consulate General, Frankfurt community. These services include, but are not limited to, childcare, internet/cable services, fitness centers, convenience store and dining locations, and community events.
As CSA’s chief staff member, the GM’s primary responsibility is to ensure operational effectiveness and sustainability through profitable provision of services to the US Consulate General Frankfurt community. This is done in collaboration with the CSA Board and staff by establishing and accomplishing business objectives, providing information to the CSA Board with accurate and timely information, and ensuring that appropriate controls are in use. The GM must possess highly-developed interpersonal communication skills and a demonstrated capacity to build and maintain relationships with diverse stakeholders.
As CSA’s chief staff member, the GM’s primary responsibility is to ensure operational effectiveness and sustainability through profitable provision of services to the US Consulate General Frankfurt community. This is done in collaboration with the CSA Board and staff by establishing and accomplishing business objectives, providing information to the CSA Board with accurate and timely information, and ensuring that appropriate controls are in use. The GM must possess highly-developed interpersonal communication skills and a demonstrated capacity to build and maintain relationships with diverse stakeholders.
Key Duties:
- Association Operations
- Responsible for all day-to-day operations of the Association.
- Maintains the standards and quality of CSA merchandise, services, facilities and employee/customer relations.
- Ensures compliance with fire, safety, sanitation and security regulations.
- Responsible for safety, integrity and maintenance of all assets, facilities, inventory, cash and equipment.
- Conducts random checks in all business areas to ensure that prescribed procedures are followed and reports any deficiencies for further review and corrective action.
- Association Governance
- Serves as the primary liaison to the Board of Directors, reporting regularly to the Chairperson, preparing for board meetings, and advising on compliance, protocol, finance, and management matters. Must have a strong understanding of 6 Foreign Affairs Manual [6 FAM] 500, the Charter, Bylaws, and relevant legal regulations to ensure compliance with German and American laws.
- Consults with the Board when contemplating changes to policy that may affect operations, then directs the implementation of such changes.
- Serves as the primary liaison to the Office of Commissary and Recreation Affairs (C&R); responsible for reporting requirements to C&R and advising the Board on C&R policies.
- Engagement with Stakeholders
- Primary liaison to other Mission offices such as Community Liaison Office ( CLO), Regional Security Office (RSO), General Services Office (GSO), Marine Security Guard (MSG) Detachment, and Facilities. Builds and maintains strong partnerships with these offices.
- Develops and implements marketing tools and strategies for awareness of services with key stakeholders, while increasing revenue and reducing expenses when possible.
- Communicates effectively, highlighting the role CSA plays in the community’s quality of life, while listening and responding to feedback from stakeholders.
- Engages stakeholders through impactful communication, fostering dialogue and action.
- Actively listens to issues and concerns, responding in a manner that encourages collaboration.
- Is confident, poised, and articulate when presenting information, tailoring communication to the audience's needs.
- Prepares, reviews, and finalizes documents and presentations to ensure they are accurate, organized, and considerate of audience expectations.
- Plans and executes community events, ranging from large (4th of July/Oktoberfest) to small (karaoke night/trivia night).
- Liaises with concessionaires to ensure value for both the community and vendor.
- Displays commitment to improving the quality of life for the community within the guidelines of 6 FAM 500.
- Fiduciary Responsibility
- Responsible for fiscally sound purchasing decisions, budgeting, inventory control, internal controls, bank accounts, payroll, accounting policies, and implementation of management directives.
- Collaborates with external auditors for year-end inventory and financial audits.
- Maintains proper ordering and receiving procedures for purchase of goods or supplies.
- Staff Oversight
- Responsible for all recruiting, hiring, managing onboarding, retaining employees, and dismissal of staff plus personnel policies, with guidance from Board of Directors.
- Delegates, communicates and plans execution on key projects.
- Supervises, directly or indirectly, all Association staff with includes EFMs and Locally Employed staff.
- Conducts employee training and counseling where needed.
- Ensures all personnel documentation is on file and up-to-date. Performs personnel evaluations on a regular basis. Oversees employee scheduling and payroll accuracy.
- Monitors work environment to ensure that staff is not subject to harassment or discrimination of any kind.
- All other duties as assigned by the Board or required by business operations.
Qualifications:
Performance Management, Management Proficiency, Coordination, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management, HR and Performance Management.
- Five years of progressively responsible administrative or professional experience.
- Two years of experience supervising staff.
- Clear written and oral communication skills and strong interpersonal skills.
- Skilled at juggling multiple priorities and managing competing demands effectively.
- Microsoft Office skills.
- Strong attention to detail.
- Able to work collaboratively with a team and independently.
- Four-year college degree in Business Administration or a related field preferred.
- Working knowledge of German desirable, but not required.
Working Hours
This position averages 30 hours per week. Due to the nature of the work, occasional evening and/or weekend hours may be required.
Benefits & Additional Information
This position is eligible for CSA employee benefits, including 50% off tuition at the Carl Schurz school, paid holidays, 50% off a fitness membership and additional discounts on CSA services.
This position is open to EFMs of the US Consulate General Frankfurt.
Application deadline : December 20, 2024
For more information email [email protected].
This position is open to EFMs of the US Consulate General Frankfurt.
Application deadline : December 20, 2024
For more information email [email protected].